Pocket Invoice REFUND POLICY

Last Updated: 2026-02-06

This Refund Policy applies to your purchase and use of Pocket Invoice (the "Service"). Please read it carefully.

Overview

We strive to ensure that you are satisfied with our Service. However, if you are not entirely satisfied with your purchase, we're here to help. This policy outlines the circumstances under which refunds may be issued.

Refunds for subscriptions purchased through our payment provider are handled in accordance with this Refund Policy and the applicable payment processor’s terms.

Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 30 days of your initial purchase;
• The Service was not accessible or usable due to technical issues on our end that we could not resolve within a reasonable timeframe;
• You were charged in error.

We reserve the right to deny refund requests that do not meet these criteria or if we suspect abuse of our refund policy.

Non-Refundable Items

The following are generally not eligible for refunds:

• Renewals of subscription services after the 30-day refund window;
• Services that have been substantially used or consumed;
• Requests made due to a change of mind after the refund period.

How to Request a Refund

To request a refund, please contact our support team at jiangguangjin@freedominvoice.com with the following information:

• Your account email address;
• Proof of purchase (e.g., transaction ID or receipt);
• The reason for your refund request.

We will review your request and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jiangguangjin@freedominvoice.com.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions about this Refund Policy, please contact us at jiangguangjin@freedominvoice.com.